Updates

Good Money Product Updates

Version 1.7 is live 

09-08-20

The new Good Money app has landed in the App Store! 

Download the new Good Money app here

Think of the app like a puppy, minus the whimpering. It can do all of your essential banking activities, but can’t do any tricks. Yet. We plan to ship releases often in the coming weeks to get the app back to what you’re used to seeing. Then, we’ll start releasing new features!

Wanna know what’s in the new release? Scroll down 👇

Looking ahead to version 1.7 

09-02-20

Welcome to the Good Money Updates Page. We plan to use this to keep you in the loop on what’s happening with Good Money. Let’s start with why we’re here, though; we’re releasing a new app!

Our team has been reaching out to customers for the past few months, and we’ve learned a lot about what you want to see in the Good Money app. As a direct result, we’re redesigning the Good Money app from the ground up. This is the beauty of being an early customer and one of our future owners—you get to ask for what you want, and we make it happen.1

At the beginning of September, we’ll ask you to download the new Good Money app. 

This will be a bare-bones version of the app while we’re building a new experience. You’ll still be able to use your Good Money card, see essentials in the app, unlock Good Shares, earn a Good Shares return, and make a positive impact. 

During September, while we’re building the new experience, we’ll release a lot of improvements—we’ll tell you about them here. We plan to have all of the features you’re used to back in the app in a matter of weeks. 

Here’s a look at what the new app has in store: 

Good Money App version 1.7 available features

✅ View Transactions (details hidden)

✅ View Balance

✅ View account & routing number

✅ Contact Customer Care

✅ Receive direct deposit

✅ Protect the Amazon with every purchase (impact hidden)

✅ Unlock Good Shares (Good Shares hidden) 

✅ Earn up to 8% return in Good Shares (Good Shares return hidden) 

✅ FDIC insured up to $250,000

Login and Logout

✅ Reset Passcode

✅ View Terms/Legalese 

Features available through customer care

(855) 500-3688 or [email protected]

Bank transfers to/from linked accounts 

✅ Report card lost or stolen and order a new debit card

✅ Dispute transactions 

✅ Activate and manage debit card

✅ Request bank statements 

✅ Enable international spending 

✅ Update personal information

Hidden app features being redesigned  

⭕ Find fee-free ATMs at 55,000+ locations here

⭕ Signup for a new account 

Link other bank accounts 

Recurring transfer will be automatically canceled

⭕ View impact history 

⭕ View ownership history

Things you might be wondering: 

Wait, why is Good Money redesigning the app? 

The Good Money team has been on a customer interview bender lately, and we’ve learned A LOT. We’ve taken your feedback to heart, and we’re going to redesign the Good Money app from the ground up. It’s pretty rad being an early customer and one of our future owners—you get a say. 

Where do I download the new app? 

We’ll give you a link to download the app when it’s live. Right now, we’re just giving you a heads-up. 

Does Good Money still have the same mission and vision? 

Yes! We’re not changing what we believe in – we still plan to make every customer an owner of Good Money,1 and we plan to fight for social and environmental justice—it’s in our DNA, and we won’t ever change that. 

Can I still use my card? 

Yes, you can keep using your card, just like usual. 

Does direct deposit work? 

Yes, if you already have direct deposit set up, you will still receive it like usual. If you don’t have direct deposit set up yet, you can set it up through your employer. You’ll need to share your account and routing numbers with your HR rep or payroll platform. Find them in the app, under the More tab, then tap Account Numbers

How can I keep my account funded? 

During the redesign, there are three ways to keep your account funded: 

  1. You can set up direct deposit through your employer. You’ll need to share your account and routing numbers with your HR rep or payroll platform. Find them in the app, under the More tab, then tap Account Numbers
  2. You can set up a recurring transfer to Good Money through your other bank. Just log into your other bank and set up a transfer using your Good Money account number and routing number.
  3. You can transfer funds from an already-linked bank account by getting in touch with customer care: [email protected]

Any recurring transfers you have scheduled will be automatically canceled after switching to the new Good Money app. And you will not be able to link new bank accounts for a short time while we redesign. 

How can I transfer funds? 

If you have a currently linked bank account, you can make transfers to and from that account by getting in touch with customer care: [email protected]

If you have a recurring transfer already scheduled, it will be automatically canceled after switching to the new app.

Can I link another bank account to my Good Money account? 

No, for a short time, while we redesign, you will not be able to link a new bank account to your Good Money account. We know this isn’t ideal, and we’re working fast to make this available again.  

How can I update my personal information?

You can update your mailing address, phone number, email, legal name, or any other personal details, by reaching out to our customer care team: [email protected]

Can I use my card internationally? 

Yes, you can use your Good Money card internationally by enabling international transactions. Just reach out to our customer care team: [email protected]

Where can I find my monthly statement? 

Your monthly statements will be available on request. Please reach out to our customer care team to receive your statement: [email protected]

How long will it take to redesign the app?

We plan to have all the features you’re already familiar with back in the app in a matter of weeks. 

Will my unlocked Good Shares still be there? 

Yes, we still plan to make you an owner. Any unlocked Good Shares in your account will still be there for you, and you’ll be able to continue unlocking Good Shares with the Good Shares return program. The value of your unlocked Good Shares will be hidden in the app until we’re done with the redesign. 

When I make a transaction, does it still protect trees? 

Yes. Positive impact is fundamental to Good Money. You won’t be able to see your impact in the app for a short time, but we’re still tracking your impact, and it will return to the app ASAP. 

Is my money safe?

Always. Our fraud protection, industry-leading encryption, and independently tested security controls keep your money and data safe. Your deposits are FDIC insured up to $250,000,2 and your Good Money card comes with Mastercard Zero Liability Protection, so you won’t be held responsible for unauthorized transactions.

Is it okay to delete the old app? 

Yes, please do. After you’ve downloaded the new app, you can delete the old one. Your account, your money, and all your information is securely stored with us.

How can I tell you what I want to see in the new app? 

If we haven’t had a chance to talk with you, it’s not too late to ask for what you want to see in the next version of Good Money. Tell us what you’re wishing for here.

Still got questions? We get it—give us a call (855) 500-3688 or [email protected].

Questions or feedback?

Slide into our DMs [email protected]
or (855) 500-3688